Customer Messaging – also known as Mobile Travel Chat or Mobile Travel Agent is a new breed of travel applications that is currently making waves in the consumer travel industry. Harnessing the power of machine learning and natural language recognition it offers a more personal and free flowing experience because of the way users interact with it.
Instead of filling in a blank box, users can communicate using natural language either with the real customer rep or with the AI bot. The Artificial Intelligence bot can be turned on to answer customer queries while human stuff is out of office. The AI part can also pick up repetitive questions and tasks.Get Started!
Communicate with your customers using various messaging channels - Telegram app, custom mobile chat app, Skype, Twitter
Use HyperChat Bot to automate repetitive questions
Respond quickly to mobile workforce needs
Due to flexible modular architecture HyperChat solution can be easily deployed and integrated with multiple systems and platforms (various messaging apps, Sabre/Amadeus backend systems).
HyperChat is a platform for building, shipping and running customer messaging applications. It gives travel agencies, TMCs and OTAs the common toolbox they need to take advantage of the Mobile Travel Chat (MTC) solutions.Get Started!